Appeals Service Update – COVID 19
Parking operators have advised AS and the BPA that they will have difficulty in engaging with the appeals process.
Furloughing staff means less capacity to respond to appeals.
Motorists have advised that they are unable to make effective appeals or comment on parking operator evidence without revisiting the car park.
They are unable to revisit the car park as it is non-essential travel.
In light of this, the BPA and AS have made some changes to support motorists and the parking industry in dealing with the impacts of COVID-19.
What AS are doing
AS will continue to register appeals but will adjourn consideration until both parties are able to engage with the process.
AS will advise the parking operator when a new appeal has been received, so that they do not pursue payment while an appeal is registered.
How this will work in practice
AS currently has a stock of appeals where the parties have responded – they will consider these appeals as normal
AS will contact motorists with a recently registered appeal (where the operator has not provided a response) and let them know their appeal is adjourned
AS will adjourn any appeal where the motorist advises AS they wish to provide further evidence in response to an operator evidence pack but is unable to do so
Motorists will still be able to register new appeals on the AS website:
they will be informed that they will have opportunity to submit further appeal details and evidence when they are able to revisit the car park
AS will contact motorists to invite them to provide further details when they resume consideration of appeals
AS will provide parking operators with the motorist’s full appeal once received and allow the normal time – 21 days – for response
The cases will then be dealt with in line with AS’s standard process