Parking operators have advised AS and the BPA that they will have difficulty in engaging with the appeals process.
Furloughing staff means less capacity to respond to appeals.
Motorists have advised that they are unable to make effective appeals or comment on parking operator evidence without revisiting the car park. They are unable to revisit the car park as it is non-essential travel.
In light of this, the BPA and AS have made some changes to support motorists and the parking industry in dealing with the impacts of COVID-19.
AS will continue to register appeals but will adjourn consideration until both parties are able to engage with the process. AS will advise the parking operator when a new appeal has been received, so that they do not pursue payment while an appeal is registered.